[Everyone] Tree down

Tue Jul 25 15:06:51 UTC 2023

They are working on our line today

Kathleen
________________________________
From: Everyone <everyone-bounces at chelseaplacedecatur.com> on behalf of Molly Pastin via Everyone <everyone at chelseaplacedecatur.com>
Sent: Tuesday, July 25, 2023 10:17:40 AM
To: Residents <everyone at chelseaplacedecatur.com>
Cc: Molly Pastin <mpastin at gmail.com>
Subject: Re: [Everyone] Tree down

Curious if anyone with AT&T has their wifi back? Or if they have spoken to them with an ETA?

I’ll give them a call today but checking in anyway!

On Sat, Jul 22, 2023 at 3:29 PM Ronald Baggett via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:
TMobile has a 15 day free trial period for 5G home internet service that connects like a cell phone to their towers.   I am going to order it and see how it works here.  Will let everyone know how it goes.  I figure it’s worth a try🤷🏻‍♂️
Ron

Sent from my iPhone

On Jul 22, 2023, at 12:38, Lauren Rich <laureninatlanta at gmail.com<mailto:laureninatlanta at gmail.com>> wrote:

Thanks ronald! I just went through the one hour phone gymnastics to actually get a live body at xfinity. She told me that they are sending a tech out tomorrow Sunday anytime between 8:00 a.m. and 8:00 p.m. to fix the downed lines. She also said that if they don't have enough techs on duty tomorrow we could get pushed off even further. She suggested that if tech did not come out tomorrow, it is a good idea to call the city office to see if the city has better xfinity contact to get downed lines fixed. I will do this on Monday if no tech tomorrow. She also said it's a good idea to call Xfinity individually and to request a tech to come out to your house which I have done and I have an appointment on tuesday. I suspect that this will be a five to seven day process. I agree that we are likely to be without service for a number of days (because communications companies aren't accountable to anyone).

On Sat, Jul 22, 2023, 10:51 AM Ronald Baggett <baggettrong at gmail.com<mailto:baggettrong at gmail.com>> wrote:
Just had a long talk with the ATT tech that came out this morning. He created a ticket for getting the main line fixed.  He said a new ticket will be made to restore service to the main line. Then new tickets will be made to restore individual service.  So we are looking at a minimum of 5 days and most likely longer for ATT.
Ron
Ron

Sent from my iPhone

On Jul 22, 2023, at 10:16, Lauren Rich via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

Thanks Maryann! I m out on errands but will go thru xfinity phone slog (60 mins?) when I get back. Btw, last time this happened (no service for 6 days) I asked for and got a partial refund on bill.

On Sat, Jul 22, 2023, 10:06 AM Maryann Dabkowski <mdabkowski at gmail.com<mailto:mdabkowski at gmail.com>> wrote:
I got the same Xfinity texts, and their website says our outage has been cleared, but I definitely do not have service. I followed their chat bot prompts to troubleshoot, and it didn't change anything. They scheduled a tech to come check my service on Tuesday. I couldn't get to a live person to explain the situation.

Sent from my iPhone.

On Jul 22, 2023, at 9:50 AM, Lauren Rich via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

Is anybody's Xfinity internet back on? I keep on getting a text saying it's back on but then it's not back on. Does anybody know whether Xfinity has been out here to fix the wires

On Fri, Jul 21, 2023, 6:58 PM Mitsy via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:
Thank you so much for all the updates. I won’t be back till next Thursday but will turn off the timer to the light when I return.

Mitsy

On Jul 22, 2023, at 06:55, Rosamond <rcr1026 at gmail.com<mailto:rcr1026 at gmail.com>> wrote:

Hi Mitsy,
When you get back, we should cut the power to the damaged light pole. I think it is under your stairs.

R.C. Rodman

On Jul 21, 2023, at 4:30 PM, Lauren Rich <laureninatlanta at gmail.com<mailto:laureninatlanta at gmail.com>> wrote:

Thank you rosamond. Looking at damage this a.m., I figured it'll b a number of days before we get phone, internet, cable.

On Fri, Jul 21, 2023, 3:50 PM Rosamond via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:
I got someone on the phone at AT &T; they are sending someone tomorrow morning to fix the gateway.  The city reps I talked to today will also be in touch with GA Power, Comcast, and A T & T, which is the order of cables top to bottom. Clearly they all need repair.
Rosamond

R.C. Rodman

On Jul 21, 2023, at 10:59 AM, Joanna Campbell via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

We have had AT&T for years and never had any huge problems with them.  It would be nice if we could get fiber, but they won't run it into the cul-de-sac since it would require a new line and there are so few customers.  Even with fiber we get good speeds, and Dave is an IT professional working from home, so a very heavy user.

On Fri, Jul 21, 2023, 8:56 AM Kathleen M. Baggett via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

We have AT&T and are in the same boat. Is anybody happy with their Internet and TV service here?

K

Kathleen M. Baggett, PhD

Director, Mark Chaffin Center for Healthy Development

Associate Professor, Second Century Initiative Scholar,  Health Policy and Behavioral Sciences, School of Public Health

Georgia State University

Office: 14 Marietta St, Suite 135<https://www.google.com/maps/search/14+Marietta+St,+Suite+135+,+Atlanta,+GA+30303?entry=gmail&source=g>, Atlanta, GA 30303<https://www.google.com/maps/search/14+Marietta+St,+Suite+135+,+Atlanta,+GA+30303?entry=gmail&source=g>

Mailing: PO Box 3995, Atlanta, GA 30302-3995

Ph: 404.413.1571  |  Mark Chaffin Center for Healthy Development<https://healthy.gsu.edu/about/> |  Infant and Early Childhood Research Team<http://sites.gsu.edu/baggettresearch/#.XmZ9k5NKi1s>

From: Lauren Rich <laureninatlanta at gmail.com<mailto:laureninatlanta at gmail.com>>
Date: Friday, July 21, 2023 at 8:53 AM
To: Kathleen M. Baggett <kbaggett at gsu.edu<mailto:kbaggett at gsu.edu>>
Cc: Residents <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>>, Mitsy <mitsy12 at gmail.com<mailto:mitsy12 at gmail.com>>
Subject: Re: [Everyone] Tree down

PS my carrier is Xfinity and I still have no internet phone or TV service. My guess is it will take them quite some time to fix it I don't know whom to call about it nobody picks up the phone there!

On Fri, Jul 21, 2023, 8:52 AM Kathleen M. Baggett <kbaggett at gsu.edu<mailto:kbaggett at gsu.edu>> wrote:

Yep, those 5-6 days without power were painful!

K

Kathleen M. Baggett, PhD

Director, Mark Chaffin Center for Healthy Development

Associate Professor, Second Century Initiative Scholar,  Health Policy and Behavioral Sciences, School of Public Health

Georgia State University

Office: 14 Marietta St, Suite 135,<https://www.google.com/maps/search/14+Marietta+St,+Suite+135,+Atlanta,+GA+30303?entry=gmail&source=g> Atlanta, GA 30303<https://www.google.com/maps/search/14+Marietta+St,+Suite+135,+Atlanta,+GA+30303?entry=gmail&source=g>

Mailing: PO Box 3995, Atlanta, GA 30302-3995

Ph: 404.413.1571  |  Mark Chaffin Center for Healthy Development<https://healthy.gsu.edu/about/> |  Infant and Early Childhood Research Team<http://sites.gsu.edu/baggettresearch/#.XmZ9k5NKi1s>

From: Lauren Rich <laureninatlanta at gmail.com<mailto:laureninatlanta at gmail.com>>
Date: Friday, July 21, 2023 at 8:51 AM
To: Kathleen M. Baggett <kbaggett at gsu.edu<mailto:kbaggett at gsu.edu>>
Cc: Residents <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>>, Mitsy <mitsy12 at gmail.com<mailto:mitsy12 at gmail.com>>
Subject: Re: [Everyone] Tree down

I think the city of Decatur was already on it before I did anything! A couple of years ago it took four or five days to get power restored because the city of Decatur and Georgia Power were arguing over which came first whether Decatur had to remove the tree or whether Georgia Power had to come out and turn off the power it was like Keystone Cops and extremely frustrating. I think the city manager remembered it and probably got on it before I even emailed her. By the way I sent her an email early this morning telling her how much we appreciated her efforts.

On Fri, Jul 21, 2023, 8:38 AM Kathleen M. Baggett <kbaggett at gsu.edu<mailto:kbaggett at gsu.edu>> wrote:

Thanks, Lauren, for all of your swift action last night to facilitate the repairs!

K

Kathleen M. Baggett, PhD

Director, Mark Chaffin Center for Healthy Development

Associate Professor, Second Century Initiative Scholar,  Health Policy and Behavioral Sciences, School of Public Health

Georgia State University

Office: 14 Marietta St, Suite 135,<https://www.google.com/maps/search/14+Marietta+St,+Suite+135,+Atlanta,+GA+30303?entry=gmail&source=g> Atlanta, GA 30303<https://www.google.com/maps/search/14+Marietta+St,+Suite+135,+Atlanta,+GA+30303?entry=gmail&source=g>

Mailing: PO Box 3995, Atlanta, GA 30302-3995

Ph: 404.413.1571  |  Mark Chaffin Center for Healthy Development<https://healthy.gsu.edu/about/> |  Infant and Early Childhood Research Team<http://sites.gsu.edu/baggettresearch/#.XmZ9k5NKi1s>

From: Everyone <everyone-bounces at chelseaplacedecatur.com<mailto:everyone-bounces at chelseaplacedecatur.com>> on behalf of Lauren Rich via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>>
Date: Friday, July 21, 2023 at 7:39 AM
To: Mitsy <mitsy12 at gmail.com<mailto:mitsy12 at gmail.com>>
Cc: Lauren Rich <laureninatlanta at gmail.com<mailto:laureninatlanta at gmail.com>>, Residents <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>>
Subject: Re: [Everyone] Tree down

I heard from city manager at 11:30 last night that the tree was being removed from the street. And I know that electrical power was restored to our block sometime very early this morning. I do not believe that we have any internet or television if your contractor is Xfinity. It was amazingly quick work by the city and I thanked the city manager for their prompt attention to this manner and for their efforts. I am also not at home but we'll be back later this morning to check everything out!

On Thu, Jul 20, 2023, 10:51 PM Mitsy <mitsy12 at gmail.com<mailto:mitsy12 at gmail.com>> wrote:

Wow, that’s crazy. Hope everyone is ok. We are out of town now so I’m sorry I can’t really be much of help.

Mitsy

On Jul 21, 2023, at 11:12, Lauren Rich via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

Just heard from City manager's office that they cannot remove the tree until Georgia Power turns the power off. The city manager advised that the city is waiting to hear from Georgia power as to when they intend to do that. Once Georgia Power turns the power off then city of Decatur can remove the tree. I asked the city manager's office to let me know when they hear from Georgia power as to when they will shut off the power.

On Thu, Jul 20, 2023, 10:09 PM Rosamond <rcr1026 at gmail.com<mailto:rcr1026 at gmail.com>> wrote:

Thanks Lauren, will do!

R.C. Rodman

On Jul 20, 2023, at 9:19 PM, Lauren Rich via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

The last time we had a Fallen Tree blocking the street on Drexel Avenue it took four or five days for us to get power restored so please if you do not see a truck tomorrow removing that tree please call the city of Decatur

On Thu, Jul 20, 2023, 9:17 PM Lauren Rich <laureninatlanta at gmail.com<mailto:laureninatlanta at gmail.com>> wrote:

I just emailed the city of Decatur manager to find out when the city of Decatur will remove the fallen tree off the street. Typically when this has happened in the past Georgia Power always says they will not restore power until the tree is removed and the City of Decatur is not the most prompt agency when it comes to doing that. So if you don't see any trucks tomorrow morning I urge everybody in our units to call the city of Decatur and ask for the manager and ask that the tree be removed from the street because otherwise we will not have power restored.

On Thu, Jul 20, 2023, 7:01 PM melanie davenport via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

Wow! I hope the power comes back on soon!

On Thu, Jul 20, 2023, 6:53 PM Joanna Campbell via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

Thank you Molly. We are out of town so updates are much appreciated.

Joanna

On Thu, Jul 20, 2023, 6:30 PM Molly Pastin via Everyone <everyone at chelseaplacedecatur.com<mailto:everyone at chelseaplacedecatur.com>> wrote:

I’m sure those of you that are home right now just heard a bang and have lost power. Big tree is down right next to Mitsy’s house (thank god it looks like it did not hit the house!!) and is blocking the street.

Only damage I see right off the bat is the main circular lights we have at the entrance and I’m hopeful no damage to Mitsy’s stairs

Lots of power lines broken and damaged so be careful if you go out to look!

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